FAQ

Getting your product tested for compliance with Electrical Safety Regulations is easy:

• Package your sample up securely, including a covering note in the package to let us know who it’s from, along with the company details. If you’ve had a quotation from us for this product, please include a copy.
• Send to the address which can be found on our Contact Page.

Once the product arrives with us, it will be placed in the queue for testing, and results will be emailed to you as a PDF format report after the testing is complete.

For new customers, we ask for the bill to be paid before issuing the report, and once this first job with us is completed, you will then be moved to a 30-day account basis.

Please note – if we receive a sample and there’s nothing to let us know who it’s from, the product will not be tested. In this case, the sample will be set aside while we await contact from the sender.

Unfortunately, Electrical Safety testing is by nature destructive, and while samples can be returned on request, anything returned to the customer will likely be in a disassembled and non-operational state.

EMC testing is more complex than Electrical Safety Testing, and requires significant input from the customer:

• Discussion of how the product will be tested
• Discussion of what specific functions, features or test modes will be used during test
• Discussion of what criteria the test sample must perform to during the testing

Further information can be found over at our EMC Testing page, which goes into detail of what we have to do during the testing, and what we need from you as a customer during this process.

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